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We experienced the above error in the following scenario:
We were setting up Lotus Notes 8.5.2 (Standard Conf) for a new user. After entering the password we got the message that the certificate had not been signed yet.
Closed he client, went to sign the certificate.
Restarted the client setup, entered the password and then received the error "The requested item does not exist".
Upon inspection of the Notes.ini we found that the KeyFileName as already set
KeyFilename=user.id
However, with the certificate not signed at the first setup attempt, the ID file could not have been downloaded yet...
I removed the user.id from KeyFileName ie.
KeyFilename=
then restarted the client setup, which completed fine.
Feedback response number WEBB8DH7D9 created by ~Karl Frojumichekings on 01/27/2011